🎯 Discord ModMail Bot - Key Features

A comprehensive Discord modmail system built with Discord.js v14 that provides seamless communication between server members and staff through private support tickets.

💬 Core Support System

• Direct Message Tickets - Users DM the bot to instantly create support tickets
• Thread-Based Organization - Each ticket becomes a dedicated staff thread
• Real-Time Communication - Messages sync instantly between user DMs and staff
• Persistent Storage - MySQL database keeps tickets safe through bot restarts

🔧 Advanced Management

• HTML Transcripts - Professional conversation exports when tickets close
• Auto-Close System - Configurable timeout for inactive tickets (48h default)
• Category System - Organize by type (General, Technical, Moderation, Bug Report)
• Priority Levels - Four-tier system (Low, Medium, High, Urgent)
• Notes System - Add internal staff notes to any ticket

🎛️ Interactive Dashboard

• Button-Based Interface - Easy-to-use management controls
• Real-Time Updates - Live ticket status and information display
• Bulk Operations - View and manage all active tickets at once
• Message Analytics - Detailed conversation statistics and breakdowns

🔐 Security & Permissions

• Role-Based Access - Separate support and admin role configurations
• Permission Validation - Strict access control for all features
• Audit Trail - Complete logging of ticket actions and changes
• Data Protection - Secure handling of user messages and information

🎨 Customization Options

• Visual Branding - Custom colors, logos, and embed styling
• Configurable Timeouts - Adjust auto-close and response timers
• Channel Organization - Designate specific channels for tickets and logs
• Message Templates - Customize automated responses and notifications

Transform your Discord server support from chaos to professional, organized efficiency.

Discord Mod Mail — $12.99