NAT2K15 Development
Product: FiveM Framework V2
Upon buying the Framework there was no documentation provided to assist in setting it up whatsoever. I opened a ticket in the Discord Server to receive a support, and the support was mind-blowingly disgraceful.
I opened a ticket on the 25/02/2025 asking for support with a series of issues I was facing with the Framework not working, etc... and all I got were short pointless responses. When I finally get asked what the specific issues is, I was ignored for SIX DAYS, and even then, all I got provided was the correct link for the background image, all other issues I raised were completely ignored, to the point I had to slave away with my development team trying to fix something that should of had installation/setup documentation provided or at least assistance provided from the support team. Throughout the entire time of me waiting for support NAT himself and his support team, were chatting away in public channels, completely ignoring my support ticket as well as other assistance requests from other clients in the client support channels, absolutely shocking.
The framework itself is an extremely good script, however, if you expect to get support setting stuff up you buy from this store then this isn't the place to buy from.
I've left a 1 star review as the complete inconvenience, customer support and lack of care for customers is disgusting and I don't believe a store who fails to show the basics of customer support deserves to receive anything more, I most certainly will not be buying from here again.
Response from seller:
Good afternoon, Conner,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced while seeking support. Our team strives to assist every customer as efficiently as possible, but delays can sometimes occur due to personal obligations and high support demand.
Regarding your mention of "short, pointless responses," we aim to provide concise and effective solutions to resolve issues promptly. The responses given were intended to guide you toward resolving your problem efficiently. Additionally, we have created a comprehensive documentation page and configuration guide to address common setup issues, ensuring that customers have the resources they need for a smooth experience.
While we assist with setting up the framework and ensuring it functions correctly, we are unable to customize it to fit individual needs, as this would significantly impact our ability to support all customers. However, we remain available to answer any questions and provide guidance where needed.
We value your business and would like to offer you a $20 store gift card as a goodwill gesture. Please feel free to reach out to me at nat2k15email@gmail.com so we can assist you further.
Best regards,
NAT2K15 Development
Review by: ir0n_zapper619 Created: 1 months ago